{
  "schemaVersion": "1.0",
  "kind": "entity-answers",
  "id": "https://feedthejoe.com/organization/knowledge/entities/service-3fdd6a5d503528b0/answers.json",
  "organizationId": "https://thatdeveloperguy.com/#organization",
  "primaryEntityId": "https://thatstupidcomputer.com/services/website-care/#service",
  "masterManifest": "https://feedthejoe.com/organization/knowledge/index.json",
  "reviewed": "2026-10-05",
  "answers": [
    {
      "id": "https://feedthejoe.com/organization/knowledge/#answer-service-3fdd6a5d503528b0-summary",
      "question": "What is Website care?",
      "answer": "Keep service information current and important tasks working as your business changes. Ongoing website care covers the updates, checks and support agreed for your site, with clear responsibilities for hosting, backups and unexpected problems.",
      "about": [
        "https://thatstupidcomputer.com/services/website-care/#service"
      ],
      "sources": [
        "https://thatstupidcomputer.com/services/website-care/",
        "https://thatstupidcomputer.com/knowledge/index.json",
        "https://thatstupidcomputer.com/knowledge/graph.jsonld",
        "https://thatdeveloperguy.com/knowledge/index.json",
        "https://thatdeveloperguy.com/knowledge/graph.jsonld",
        "https://feedthejoe.com/verify/graph/",
        "https://feedthejoe.com/entity-graph.json",
        "https://feedthejoe.com/entity.json"
      ],
      "evidenceClass": "owner-published"
    },
    {
      "id": "https://feedthejoe.com/organization/knowledge/#answer-service-3fdd6a5d503528b0-provider",
      "question": "Who provides Website care?",
      "answer": "ThatDeveloperGuy is the recorded service provider, with ThatStupidComputer as its brand. The linked service page explains the offer and how to discuss a project. Scope, deliverables and timing belong in the individual project agreement.",
      "about": [
        "https://thatstupidcomputer.com/services/website-care/#service"
      ],
      "sources": [
        "https://thatstupidcomputer.com/services/website-care/",
        "https://thatstupidcomputer.com/knowledge/index.json",
        "https://thatstupidcomputer.com/knowledge/graph.jsonld",
        "https://thatdeveloperguy.com/knowledge/index.json",
        "https://thatdeveloperguy.com/knowledge/graph.jsonld",
        "https://feedthejoe.com/verify/graph/",
        "https://feedthejoe.com/entity-graph.json",
        "https://feedthejoe.com/entity.json"
      ],
      "evidenceClass": "owner-published"
    },
    {
      "id": "https://thatstupidcomputer.com/knowledge/answers.json#maintenance-and-hosting",
      "question": "Is website maintenance the same as hosting?",
      "answer": "Hosting provides the system that serves your website. Maintenance is the work of keeping its content, software and important features in order. Domain registration and third-party subscriptions are separate responsibilities too. A care agreement should identify which services are covered, who controls each account and who can act when something fails.",
      "about": [
        "https://thatstupidcomputer.com/services/website-care/#service",
        "https://thatdeveloperguy.com/#brand-thatstupidcomputer"
      ],
      "sources": [
        "https://thatstupidcomputer.com/services/website-care/#maintenance-and-hosting"
      ],
      "evidenceClass": "owner-published"
    },
    {
      "id": "https://thatstupidcomputer.com/knowledge/answers.json#backup-and-recovery",
      "question": "Does having a backup mean the website can be restored?",
      "answer": "A saved copy is only part of recovery. The plan also needs the right files, account access and a tested way to restore them. For a website with a database or uploaded media, copying the application code alone may leave out the information the site needs.\n\nAgree what is backed up, where it is kept, how long copies are retained and who can restore them.\n\nIdentify dependencies outside the website, such as domain settings, email and third-party integrations.\n\nTest recovery in a suitable separate environment before relying on it during an outage.\n\nRecord the last recovery check and any limits on how much recent information can be recovered. Recovery timing and coverage belong in the agreed plan.",
      "about": [
        "https://thatstupidcomputer.com/services/website-care/#service",
        "https://thatdeveloperguy.com/#brand-thatstupidcomputer"
      ],
      "sources": [
        "https://thatstupidcomputer.com/services/website-care/#backup-and-recovery"
      ],
      "evidenceClass": "owner-published"
    },
    {
      "id": "https://thatstupidcomputer.com/knowledge/answers.json#maintenance-evidence",
      "question": "What should a website maintenance report tell me?",
      "answer": "It should explain what changed, what was checked and what still needs a decision. A list of software updates is useful, but it does not show whether a customer can read the service pages, navigate on a phone or submit an inquiry.\n\nName the affected pages or systems and the reason for each change.\n\nRecord the customer tasks checked after the update and the result of those checks.\n\nSeparate monitoring alerts, sending-service acceptance and confirmed message receipt.\n\nFlag failed checks, untested integrations and upcoming renewals with a responsible account owner.\n\nKeep access details and private customer information out of the report.",
      "about": [
        "https://thatstupidcomputer.com/services/website-care/#service",
        "https://thatdeveloperguy.com/#brand-thatstupidcomputer"
      ],
      "sources": [
        "https://thatstupidcomputer.com/services/website-care/#maintenance-evidence"
      ],
      "evidenceClass": "owner-published"
    },
    {
      "id": "https://thatstupidcomputer.com/knowledge/answers.json#maintenance-incident-response",
      "question": "What happens if something breaks?",
      "answer": "Agree on the contact route, response expectations and work covered by the care plan before a problem occurs. A new feature or a larger repair may need a separate scope. Make backup and recovery responsibilities explicit so the plan covers more than routine content changes.",
      "about": [
        "https://thatstupidcomputer.com/services/website-care/#service",
        "https://thatdeveloperguy.com/#brand-thatstupidcomputer"
      ],
      "sources": [
        "https://thatstupidcomputer.com/services/website-care/#maintenance-incident-response"
      ],
      "evidenceClass": "owner-published"
    },
    {
      "id": "https://thatdeveloperguy.com/brands/that-stupid-computer#service-website-care",
      "question": "What does website care cover?",
      "answer": "Ongoing maintenance discussed around the site's technology, access, ownership and needs.",
      "about": [
        "https://thatdeveloperguy.com/#organization",
        "https://thatdeveloperguy.com/#brand-thatstupidcomputer",
        "https://thatstupidcomputer.com/services/website-care/#service",
        "https://thatstupidcomputer.com/#website"
      ],
      "sources": [
        "https://thatstupidcomputer.com/services/website-care/"
      ],
      "evidenceClass": "owner-published"
    }
  ]
}